We can’t wait to get your purchase in your hands and on your skin! Our team is incredibly efficient and your order will be packed and shipped 1-2 business days after we’ve received your payment. You’ll receive an update and tracking info via email once your order is on the way.

During busy periods, we may experience delays with getting your order ready. If this happens, we’ll let you know ASAP

We certainly do! Simply select ‘Express Shipping’ at the checkout and your order will be in your hands within two or three days (Australia wide). International orders take a little longer, but choosing Express means your package will be with you promptly.

Note: Typically orders are shipped within 1-2 business days of receiving your payment. If you require faster dispatch, please email us info@aya-skincare.com.au and we’ll see what we can do for you!

We typically ship orders 1-2 business days after we receive your payment, and most Australian orders will arrive 3-10 business days after they leave our warehouse. However, shipping times can vary depending on the time of year, your location, your order size and other variables which are sometimes out of our control. It’s always best to check out our [shipping info] for the latest information about shipping times.

If you’re worried about the status of your order, please feel free to reach out to us at info@aya-skincare.com.au with your Order Number and we’ll chase it up for you on our end.

We love saying hello and meeting our customers, but unfortunately our distribution centre doesn’t currently have a safe place to facilitate in-person pick ups.

However, if you’ve got a special request (especially stockist and wholesale requests) email us info@aya-skincare.com.au and we’ll see what we can do for you!

That’s okay, nobody’s perfect (that’s why we made the perfect skincare range instead!)! If you made a mistake when finalising your cart / shipping details, simply send us an email info@aya-skincare.com.au ASAP with your Order Number or a copy of your email confirmation.

If your order is still in our warehouse, we can usually redirect or amend it for you. Unfortunately, we can’t change the destination or contents of your order once it leaves our warehouse. If this happens, let us know and we’ll work out an exchange for you

Yes absolutely! Your order will come with a complimentary tracking number.

Absolutely! We’ve got loyal customers from every corner of our beautiful world and we’d love to send some Aya goodies to you no matter where you are.

Because they’re often too small for our postage boxes and not always weatherproof, we can’t
offer shipping to PO Boxes. However, there’s nothing quite like a little special delivery to get you through the workweek, so we’d love to send your goodiers to your workplace. Please be sure to pop in your office info (e.g. building or suite number) in the notes section so our couriers know who to ask for when they arrive.

Aya products are shipped in standard branded packaging which looks as gorgeous as your skin will when you start your new regime. However, we’re givers ourselves and we know sometimes the standard options don’t quite cut it. If you’re after special inclusions such as wrapping or gift cards, please reach out via email before you place your order so we can discuss special request options. Do that info@aya-skincare.com.au.

If you don’t want an invoice included with your order, simply let us know in the notes section
or put a different ‘Billing’ address in when you’re adding shipping details. Your spending
secrets are safe with us!

The fragile and perishable nature of our naturally derived products means we can only accept
return requests for unopened products within 30 days of your order date (unless you’re
returning products under our Money Back Guarantee).

Aya products come with a 30 day money back guarantee. If you’ve tried your products and kept a record (including before and after photos) of your journey, we’re happy to discuss a refund and alternate approaches to meeting your skin concerns in the future. Please see our [Money Back Guarantee] page for eligibility requirements and the fine print.

P.S We’re always keen to continue learning. Please reach out about your experience info@aya-skincare.com.au and we’ll work with you to find a solution.

We only ship with partners we trust, but sometimes things happen along the road (or across the seas). If your order has arrived in less than acceptable condition, please snap a few pictures (including the packaging where possible) and send them through with your Order Number info@aya-skincare.com.au. We’ll sort it out and make sure a replacement is on its way ASAP

In keeping with our commitment to punctuality, we send orders directly to the warehouse once they’re placed. As soon as payment clears, our team begins picking and packing your goodies. If you need to cancel your order and it hasn’t been picked, we should be able to put a hold on it for you. Unfortunately, once your order is packed and posted, we can’t call it back.

We’re so confident you’ll love your Aya purchase that each comes with our 30 Day Guarantee. 

This means you’ve got plenty of time to try out your new skincare routine and decide whether it’s working for you or not. If it’s not (and you’ve followed the steps below), we’ll be happy to receive your order and send you a full refund to cover the cost of your item/s.

To be eligible, please make sure you tick all the boxes below:

• Snap clear, well lit photos of your clean, natural skin BEFORE starting your Aya routine.
• Use and store the products every day, as per the instructions on the package / our website.
• Take weekly progress photos to record your journey.
• Take another set of photos at the 30 day mark and reach out via email info@aya-skincare.com.au with your Order Number if you’re not seeing the results you were hoping for.
• We’ll get back to you to discuss your journey and offer a complimentary skincare consultation and possible refund / exchange options.
• Be kind and patient at all times- we reserve the right to cancel our guarantee at any time if we feel you’ve been aggressive, rude or acted in a way not befitting our business values. 

P.S. We can only offer the money back guarantee once for each product. If you ordered a bulk bundle, you’ll need to make sure only one product is opened and the rest remain fully sealed to be eligible for a refund on these.

Congratulations! Given our products are naturally derived with no nasties, they are absolutely safe for use during pregnancy and breastfeeding. In fact, Aya products are the ideal companion to your beauty regime during this time as your hormones shift rapidly.

Note: We’re not medical professionals and you should always seek advice from your doctor or healthcare provider before starting any new skincare regime during pregnancy and breastfeeding.

Aya products are designed to be inclusive of all skin types and ages. However, it’s always best to keep things as simple as possible when it comes to caring for babies’ and childrens’ delicate skin. We recommend using Aya only on people aged 13 and up. And please don’t forget to first patch test the products on your children before full use.

Great question! Aya products are best stored in a cool, dry place away from direct sunlight. Keeping them this way minimises the chances for cross contamination or damage from environmental sources. As a general rule, so long as the texture, colour or smell of your products haven’t changed, they’re safe for continued use. Unopened products typically have a shelf life of 3 years if stored correctly.

No way! Aya products are uniquely formulated from the ground up by us, for you. We don’t build off a base purchased from a supplier, nor do we add filler ingredients to bulk out our batches. Everything is bottled pure and at its most potent to ensure you receive an undiluted, unpolluted dose of natural super ingredients with every use.

We don’t believe in using fragrances and the only scent you’ll experience is the natural perfumes which exist naturally in the hero ingredients in our blends.

Like most good things, consistency is key when it comes to ensuring the effectiveness of your skincare regime. Our products are formulated to be powerful and potent, meaning you’ll start to notice results in as little as a few weeks. We offer [30 day money back guarantee] which allows you ample time to test your purchases and see how they work for your skin.

Yes. We’re committed to leaving our planet better than we found it and we use only the finest, ethically sourced, sustainable and natural ingredients to ensure our products remain clean, potent and effective.

This means we prioritise choosing superior ingredients for our formulations. We bottle our products using recyclable materials, meaning you can either reuse the vessels when they’re empty or otherwise recycle them so they can be reused in another way.

All our skincare is proudly manufactured in Melbourne Australia and every product aims to ‘hero’ Australian native botanicals.

Our development team conceptualises products from the ground up, meaning everything is designed and formulated from scratch and just for us. Unlike many other skincare producers, we don’t purchase base formulas as a starting point, and we never use fillers or dilute our blends. .

Absolutely! Aya products are proudly plant based and ethically manufactured.

We test only on ourselves and we’re not afraid to discard anything that doesn’t live up to our incredibly high standards. That means we only bottle the very best of what we make, ensuring your little bottles of magic live up to their reputation.

Our products are designed, formulated and packed by us, in our own dedicated centre. We create unique blends based off our own research and development, meaning we don’t produce products simply because they’re ‘trending’. Instead, we celebrate innovation by designing real solutions for real, long term skin health.

We’d love to see Aya products on your shelves and stockist applications are always welcome. Email us info@aya-skincare.com.au to let us know you’re interested and we’ll set you up with our application form. From here, we’ll create a stockist account for you so you can access special pricing, scheduled replenishment and exclusive media assets to make our partnership a great one.